Local News

Free Phone Service for Vulnerable People

red cross DHS

The state government is urging vulnerable South Australians living in rural and remote areas to register, with what could be a lifesaving, free phone service that provides welfare check ups at regular intervals during heat waves.

With the summers weather conditions climbing into the mid -high 30s this week local residents need to consider what to do to prepare for the extreme weather if their isolated or vulnerable.

The phone services Telecross REDI can receive phone calls up to three times a day for check-ups on how they are coping in the heat.  

Minister for Human Services Michelle Lensink said the phone service is provided by the Red Cross and is activated by the Department of Human Services during declared heat waves.

Minister Lensink said “I urge people who think they might need support during extreme heat to register their details with the Red Cross now.

It’s also a good idea for people to consider any relatives or friends who might need help to register.”

“This service could literally be a life saver for people in our community – not just those who live alone, or with a disability or mental illness – but also those who are housebound, frail, aged, recovering from an illness or accident,”said Minister Lensink.

Vulnerable people or a representative can register for the Telecross REDi service by phoning 1800 188 071 or (08) 8100 4510, or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.